Privacy Policy — a practical guide for Australian trades from the team at Power Tools Direct Australia.
This policy explains how Power Tools Direct Australia collects, uses, stores and discloses your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Last updated: September 2026
Privacy Policy: What we collect
- Contact details — name, email, phone, billing and delivery addresses
- Order information — what you bought, when, and order history
- Business details — ABN and trading name for trade account holders
- Technical data — IP address, browser type, pages visited, via cookies and analytics
- Communications — enquiries you send us and our replies
We do not store your full credit card details. Payments are processed by third-party payment providers who handle card data under PCI DSS requirements.
How we use it
- To process, dispatch and deliver your order
- To handle returns, warranty claims and support enquiries
- To send order confirmations and shipping notifications
- To send marketing emails, only if you have opted in — every one has an unsubscribe link
- To improve the website and understand how it is used
- To meet our legal, tax and record-keeping obligations
Who we share it with
We disclose personal information only as necessary to run the business:
- Delivery carriers — name, address and phone, so they can deliver
- Payment providers — to process your transaction
- Manufacturers and service agents — where required to process a warranty claim
- IT and hosting providers — who store data on our behalf under contract
- Law enforcement or regulators — where required or authorised by law
We do not sell your personal information.
Overseas disclosure
Some of our service providers — including hosting, email and analytics — may store data on servers located outside Australia. Where that occurs we take reasonable steps to ensure the recipient handles your information consistently with the Australian Privacy Principles.
Cookies
We use cookies to keep your cart working, remember preferences and measure site usage. You can block or delete cookies in your browser settings, though the shopping cart and checkout may not function correctly without them.
Security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including encrypted connections (HTTPS), access controls and secure hosting. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Accessing and correcting your information
You can request access to the personal information we hold about you, and ask us to correct anything inaccurate. Email info@powertoolsdirectaustralia.com. We will respond within a reasonable period and may need to verify your identity first.
Retention
We keep order and tax records for at least five years as required by Australian law. Marketing contact details are retained until you unsubscribe.
Complaints
If you believe we have breached the Australian Privacy Principles, contact us at info@powertoolsdirectaustralia.com and we will investigate. If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact
Power Tools Direct Australia
Unit 4, 12 Hallstrom Place, Wetherill Park NSW 2164
info@powertoolsdirectaustralia.com
+61 420 127 022
Your Privacy at a Glance
This policy explains what we collect, why, and what control you have. We handle personal
information in accordance with the Privacy Act 1988 (Cth) and the Australian
Privacy Principles.
What we collect and why
- Order details — name, delivery address, email and phone. We cannot ship a
tool or issue a tax invoice without them. - Payment information — processed by our payment provider. We never see or
store your full card number. - Account information — if you create an account or apply for a trade
account, including your ABN and trade references. - Site analytics — pages viewed and general location, used to fix problems
and improve the store.
Who we share it with
Only the parties needed to complete your order: couriers (to deliver), payment processors (to
take payment) and manufacturers (only when processing a warranty claim). We do not sell your
personal information, and we do not pass your details to third-party marketers.
Your rights
You can ask us what we hold about you, ask for corrections, or ask us to delete information we
are not legally required to keep. Tax and warranty records must be retained for statutory periods.
Marketing emails always carry an unsubscribe link, and unsubscribing does not affect the
transactional emails about orders you have placed.
Cookies
We use cookies to keep your cart working between pages, remember whether you are signed in, and
measure which parts of the site are useful. You can block cookies in your browser, but the cart and
checkout will not work properly without them.
Questions about privacy should go to our team. See also our
terms & conditions,
delivery & returns and
warranty pages, or return to the
shop.