Contact Us

Talk to people who actually use the tools. We are Sydney-based and we answer the phone.

What can we help with?

• Product advice — which platform, which model, what will handle Australian hardwood
• Stock and availability — including items not listed on the site
• Order status and tracking — have your order number handy
• Returns and warranty — see Delivery & Returns and Warranty first
• Trade accounts and bulk quotes — apply here

Before you call

A lot of common questions are already answered in our FAQs — delivery costs, free shipping thresholds, payment methods, warranty terms and returns. Our buying guides cover product selection in detail.

How to Contact Power Tools Direct Australia

Our Sydney team answers the phone, not a call centre. If you need to confirm a specification,
check stock before you drive, chase a delivery or arrange a warranty repair, the fastest route is
usually a phone call on +61 420 127 022 during business hours. Email suits anything
that needs a paper trail — quotes, tax invoices, bulk pricing or warranty claims with photos
attached.

Opening hours (AEST)

• Monday to Friday: 7:00am – 5:00pm
• Saturday: 8:00am – 12:00pm
• Sunday and public holidays: closed — email is monitored

What to have ready

To get an answer in one call rather than three, have your order number or the product SKU handy.
For warranty enquiries we will usually ask for the date of purchase, the fault description and a
photo of the tool’s data plate showing the serial number. For trade pricing, tell us your ABN and
the categories you buy most and we will put together a standing discount rather than quoting job by
job.

Common questions we can answer faster than email

• Is this model in stock right now, and will it ship today?
• Which battery platform does this skin suit, and do I already own a compatible charger?
• Can you match a competitor’s advertised price on genuine Australian stock?
• What is the real warranty term on this brand, and who services it in Australia?

Before you call, it is worth checking our frequently asked questions,
which cover delivery timeframes, GST invoices, returns and battery compatibility. Ordering
information is set out on delivery & returns, and the
manufacturer terms are summarised on our warranty page. If you are
buying regularly for a business, a trade account gets you better
pricing and 30-day terms. You can also browse the full
power tool range or shop by brand.