Power Tool Delivery Australia — a practical guide for Australian trades from the team at Power Tools Direct Australia.
Flat, honest freight rates Australia-wide, same-day dispatch before 1pm AEST, and a straightforward 30-day returns policy.
Power Tool Delivery Australia: Delivery options and costs
| Delivery option | Cost | Estimated time |
|---|---|---|
| Standard Delivery | $15.99 | 3–7 business days |
| Express Delivery | $32.55 | 1–3 business days (metro) |
| FREE Delivery | $0.00 | Automatically applied on orders over $1,000 |
Free delivery applies automatically once your cart total exceeds $1,000. There is no code to enter — the shipping charge simply drops to zero at checkout.
Dispatch times
Orders placed before 1pm AEST on a business day are dispatched the same day. Orders placed after that, or on weekends and public holidays, go out the next business day.
You will receive a tracking number by email as soon as your consignment is picked up.
Estimated transit times
| Destination | Standard | Express |
|---|---|---|
| Sydney metro | 1–3 business days | Next business day |
| Melbourne, Brisbane, Canberra | 2–4 business days | 1–2 business days |
| Adelaide | 3–5 business days | 1–2 business days |
| Perth, Hobart, Darwin | 5–8 business days | 2–4 business days |
| Regional & remote | 5–10 business days | 3–5 business days |
Transit times are estimates provided by our carriers and are not guaranteed. Remote WA, NT and far north QLD addresses can take longer.
Bulky and dangerous goods
Some items carry restrictions. Lithium batteries are classed as dangerous goods and cannot travel by air, which means express delivery is unavailable to some remote destinations for battery-inclusive orders. Large items such as workbenches, site boxes and mitre saw stands may attract a surcharge, which we will always confirm with you before shipping.
Returns — change of mind
We accept change-of-mind returns for 30 days from delivery, provided the item is:
- Unused and in original, undamaged packaging
- Complete with all accessories, manuals and documentation
- Accompanied by proof of purchase
Return freight for change-of-mind returns is at your cost. Once we receive and inspect the item, refunds are processed within 2 business days back to your original payment method.
Returns — faulty or incorrect items
If an item arrives faulty, damaged or is not what you ordered, we cover return freight and will replace, repair or refund it. This is in addition to your rights under Australian Consumer Law — see our warranty page for manufacturer terms by brand.
Contact us within a reasonable time of discovering the fault with your order number and, where possible, photographs.
How to start a return
- Email info@powertoolsdirectaustralia.com or use the contact form with your order number.
- Tell us what you are returning and why.
- We will issue a return authorisation and the correct return address.
- Send the item back, packed well enough to survive the trip.
Please do not send returns without a return authorisation — unmarked parcels are difficult to match to an order and will delay your refund.
Exclusions
Change-of-mind returns are not available on special-order items, clearance stock marked as final sale, or consumables where the packaging has been opened (blades, abrasives, fixings). Your Australian Consumer Law rights for faulty goods still apply to all of these.
Questions about an order?
Our Sydney team answers the phone Mon-Fri 7am-5pm AEST.
Delivery Times Across Australia
Orders placed before 1pm AEST on a business day are picked and dispatched the
same day from our Sydney warehouse. After that they go out the next business day. Transit time then
depends on how far the courier has to travel:
- Sydney metro: typically 1 business day
- Melbourne, Brisbane, Canberra: typically 1–3 business days
- Adelaide, Hobart: typically 2–4 business days
- Perth, Darwin: typically 4–7 business days
- Regional and remote: add 1–3 business days
These are courier estimates, not guarantees. Weather events, industrial action and peak periods
around Christmas and EOFY can add time. Every order gets tracking by email the moment it leaves us.
Bulky and dangerous goods
Some items ship differently. Large site equipment, workbenches and tool chests may travel on a
pallet with a longer lead time. Lithium-ion batteries are classified as dangerous goods and cannot
travel by air, which means orders containing loose batteries to Perth, Darwin and remote areas go by
road and take longer. If timing is critical, check with us first.
Returns in plain English
Change your mind within 30 days and you can send the item back for a refund,
provided it is unused, in its original packaging and complete with all accessories. You cover the
return freight on change-of-mind returns. Refunds are processed within 2 business days of the goods
arriving and passing inspection, back to your original payment method.
If a tool is faulty, that is a different process and it does not cost you
anything. Under Australian Consumer Law you are entitled to a repair, replacement or refund
depending on whether the fault is major. Contact us with your order number and a description of the
fault and we will arrange it — see the warranty page for
manufacturer terms by brand.
More detail is in our FAQs. You can also
shop the full range, browse all brands, or
apply for a trade account if you order regularly.